Customer Self- Service

Help your customers help themelves

Leverage automation to improve consumer experience

Get your pricing right with real-time insights Get your pricing right with real-time insights

Fulfill your customers need for speed

Today’s retail customers expect an exceptional shopping experience no matter where, when, or how they interact with your retail brand – via web, mobile, or in-store. Most customers are happier when they have greater control over their in-store experience and for this self-service is a key factor. Self-service stations are a wise, budget-friendly investment that should rise to the top of each retailer’s priorities list. Our self-service solution offers customers a more personal experience, has less room for error, and allows customers to take charge. It helps shoppers locate specific products easily, helping to reduce wait times. Self-checkout gets rid of those long queues that are the bane of the retail shopper. Customer self-service also takes up less space, thus freeing up more area of retail displays. It also reduces cash handling risks, such as miscalculations in the float, fraud or theft.

Tackle long queues at check-outs with self-service Tackle long queues at check-outs with self-service

Tackle long queues at check-outs
with self-service

  • Allows more customers to be attended to in a shorter time and helps in creating shorter queues by letting them checkout their purchases via their smartphones. They can pay via their phones, get a QR code, scan the code and get the purchased items. This reduces the overhead costs, improves store capacity, enhances in-store productivity, and satisfies customer demands.
Product Recommendation
  • Sets up effective sales strategies based on preset scenarios like browsing history, best sellers, products seen together, etc. Helps customers find products that they would probably like or need to purchase by grasping their tastes by leveraging the Artificial Intelligence-backed product recommendation engine.
Offer next generation consumer journeys Offer next genaration consumer journeys

Offer next generation consumer journeys

Customer Profile Management
  • Gives your customer the power to maintain his or profile how they want. Customers can use this feature to profile information – add, remove and update details including personal details, shipping and billing address, etc.
Order History
  • Get insights into on works and what doesn’t by evaluating your customers’ order histories
  • Build an ideal product assortment based on past consumer preferences to anticipate upcoming needs for inventory
  • Look into past purchases to identify which products frequently purchased together to display them in your store or eCom site 
  • Create personalized marketing messages and targeted promotions and advertisements 
Reimagine shopping experiences with current technology Reimagine shopping experiences with current technology

Reimagine shopping experiences with current technology

Promotions, Coupons & Vouchers
  • Improve customer engagement and loyalty by offering promotions, coupons and vouchers. Allows your customers to view promotions, coupons, vouchers etc. that they are entitled to so that they can make informed purchasing decisions at the best possible prices.
Product Finder
  • Improves sales by allowing consumers to search for, find and shop even more products the products that they desire by helping them locate a particular product within your store. This is especially useful in very large stores – customers can locate products of their choice using the mobile in-store guide. Augmented reality option can also be integrated.

Successfully merge instore and online customer experiences

Smart Login
  • Use facial recognition to create a seamless, effortless way to identify customers as they come into your store. With smart login, a customer can sign up for service on their first visit and be recognized by their name the next time they visit the store.
Inventory Lookup

  • Lets customers know the stock level of the products that they desire to buy directly from the self-service kiosk. Enable customers to find out the stock level of the products that they want to buy. It also shows the customer whether the store nearby his home has a particular product that he could buy later on.
Cart Management 
  • Place the ability to manage their shopping carts in your customers’ hands. Enables your customers to select, retain and store items for future use before the actual purchase.
Buy Online Pickup In store 
  • Combine the convenience of online shopping with the fun of shopping at a brick-and-mortar store by offering your customers the option to buy online and pick-up in-store program. Locker functionality allows customer to pick up the item ordered online from his locker that can be opened with a unique code.
Rewards & Loyalty Benefits
  • Give your customers the ability to obtain a comprehensive view of his rewards and loyalty benefits – including points accrued, redeemed, etc. so that they can plan their purchases accordingly.
Endless Aisle
  • Allow your customers to purchase products that are out of stock or unavailable by offering them the option to pick it up at another store or have it shipped to their homes. Can be smartphone or kiosk based.
Wishlist Management
  • Permits sales associates to see the wishlist created by your customers so that they can help the customer acquire the items in the wishlists.
Collaboration Workbench
  • Allow your customers to open up communication channels with the collaboration workbench. It provides a common platform for retailer-customer communication. Customer can communicate with sales associates via SMS, email, chat and WhatsApp.