Customer Relationship

Turn your customer into the hero of your story

Transform your customers into your brand’s champions

Create comprehensive customer databases Create comprehensive customer databases

Create comprehensive customer databases

Customer relationship management is an amalgamation of organizational strategy, business processes and technology, all focused on providing better customer service. Conventionally, this was done with software that automates and integrates your customer-facing activities: sales, marketing, and customer service. Our best-in-class CRM software system goes beyond the basic functionality of providing additional tools for customer analytics, personalization, e-commerce, social media, collaboration, and more to drive omnichannel customer engagement. SimpleRetail centralizes and stores massive volumes of customer and prospect data – from contact history to social media activity – and makes it available in real time. This data can be analyzed and leveraged to improve sales, marketing, customer service and digital engagement.

Entice new customers and retain loyal shoppers Entice new customers and retain loyal shoppers

Entice new customers and retain loyal shoppers

Customer Management:

Helps you learn more about your customers at a glance. Synchronize your online and retail customers and collect customer details at checkout to build successful, targeted customer engagement activities and customized offers with local relevance.

360° Customer View:
  • Offer better deals to your customers with discounts and promotions based on buying patterns and shopping habits. SimpleRetail gives you a 360-degree view of your customers’ history including their purchase history, brand, and price preferences, quotations and open tickets to help you understand your customers better.
Loyalty Card Management 
  • Provide loyalty cards (physical or virtual), track point accumulation and deduction during transactions and print physical cards. Manage your loyalty card programs and tailor offers to delight your customers with SimpleRetail.
Nurture valuable customer relations that last Nurture valuable customer relations that last

Nurture valuable customer relations that last

Recommendations Engine
  • Leverages machine learning to analyze customer interests from customer browsing, purchase history, wishlists, unfulfilled past requests, previous offers, etc. and shares the results with the retail salesforce to help them cross-sell and up-sell.
Social Media Integration
  • Learn what your customers really think about you with social media integration. Allows your customers to get in touch with you via various social media channels and also share their experiences with your business. This helps to identify your retail operation’s strengths and weaknesses.
Customer Collaboration
  • Sync your customer lists across all shopping channels including online and brick-and-mortar. Make use of one-on-one collaboration with your customers to improve their experience and increase customer engagement, awareness and loyalty.
Be in touch with your customers 24 x 7 x 365 Be in touch with your customers 24 x 7 x 365

Be in touch with your customers 24 x 7 x 365

Customer Appointments
  • Build stronger customer relationships by scheduling online customer appointments using an intuitive, easy-to-manage calendar. This feature will help you set up appointments so that someone who understands your customers’ preferences will be available to serve them.
Customer Segmentation
  • Create customer segments according to demographics such as age, gender, geography, spending behavior, and order history to help your sales and marketing people send targeted emails, offers, updates, and promotions.

Get customers into your store and keep them coming back for more

Clienteling
  • Build meaningful customer engagement strategies with Clienteling - an Artificial Intelligence-enabled application that offers a holistic view of inventory, pricing information, customer’s previous shopping habits, preferences, wishlists, etc.
Personalized offers and pricing
  • Attract your customers to your store with customized offers and pricing created specifically for a customer. This helps you strengthen your brand image and improve the profitability of your business and achieve high levels of customer retention.