xCare is a frame work to support the entire SAP environment. This is basically onsite and offshore shared support model that would help the organization to avoid investing on dedicated consultants. This works on the basis of timeslot (Person Days) that you purchase from us and this time slot can be used for any activity under SAP umbrella. By doing this, organization is not deploying a full time consultant whereas we will ensure that the support activities would take place as per the SLA mutually agreed. Once the user register an issue, our support team will check the same and revert with necessary action. If any ABAP/configuration change is required, we will prepare a Business Requirement Document and submit for user confirmation. Once user confirms the same, we will estimate the effort required and same would be communicated to the customer, before commencing the development work. This would help the customer to know the investment and time required to resolve each and every issue and the investment is limited to the actual utilization. We offer a blended rate for this support mechanism and the time slot purchased can be used for any kind of development/project/training activities in SAP.