Development of Supply Network Collaboration Solution for World’s Largest Athletic Footwear, Apparel and Equipment Company
We designed and developed a unique collaboration solution along with SAP Custom Development team for our client. It enabled seamless collaboration between their trading partners and helped them cater to changing customer demands.
With expanding global supply chains, increasing procurement-supply chain divide and inaccessible organizational silos, transparency into procurement processes are greatly obscured for retailers. That said, businesses are continuously striving for innovation in supply chain operations and transformation within procurement systems. Our client needed a solution that would create the right strategic sourcing environment to enhance networking, achieve considerable cost reduction and improve bottom line.
- Improve purchase collaboration between stakeholders and suppliers and automate purchasing procedures in source-to-pay processes
- Facilitate plain-sailing and speedy purchase order activities
- Deepen customer relationships by catering to their dynamic demands
- Seamless sharing of purchase requisition between factories for faster product despatch
- Enable real-time inventory tracking and send updates to ensure customer satisfaction
We helped our client deploy a supply network collaboration system to enhance communication between buyers and sellers in procure-to-pay and order-to-cash lifecycles. To fine tune business with customer demands, we also worked together with our client to customize or enhance a standard SAP module, which, in turn, raked in greater returns for them. Our support service and frequent upgrades to the software has helped in providing business continuity to the client.
We used an eclectic mix of SAP products like SAP NetWeaver, SAP AFS, SAP XI/PI and so on to cater to the clients’ varied sourcing needs. The solution involved a massive custom solution development, investing a long 20,000 hours of development.
This was also one of the first and largest custom solutions built over SAP NetWeaver Technology. Being a predecessor of SAP Supply Network Collaboration Solution (SNC), it can help in serving customer demands efficiently and an order of magnitude faster.
The central collaboration platform has enabled improved communication and collaboration between the internal stakeholders and streamlined procurement system. It has provided transparency and agility into buying and selling processes, more than ever before. The powerful tracking and management tool has also minimized IT burden drastically as well as facilitated easier budget checking and contract compliance with vendors, buyers and regulations. The client could also witness a considerable boost in return on investment.
Integrated Application Foundation for the Largest Communications Service Provider in the United States
We simplified business operations for our customer to equip them to handle extremely high sales volume, provide an optimized retail experience and standardize operations on a single instance. This helped them to substantially improve their business, process efficiencies and deliver a consistent customer experience.
With an extremely high sales volume and advanced multi-channel business model, our customer found it gruelling to manage their business using a homegrown legacy system. The complicated architecture of legacy system lacked visibility into upstream and downstream activities of the organization’s supply chain structure. Moreover, different user experiences from various legacy systems compounded problems for retail sales reps.
We deployed a Retail Starter Pack utilizing assemble-to-order functionality for our client, helping them consolidate multiple orders into a single purchase order. Our solution enabled integration with more than 45 legacy applications. To streamline order fulfillment processes, prevent stock outs and overstocks and allow integrated view into sales orders, we enabled Cross-Channel Order Management system.
With application orchestration, the customer was able to witness enhanced transparency into supply chain operations. A consistent omni-channel experience enabled growth, productivity and reach across multiple regions and compelling business outcomes.
By implementing production serialization, it was possible to track and trace products, ensuring product integrity. The customer could also better service levels and enhance predictability of time to value. There was a significant reduction in cost through improved cycle times and retail efficiencies. The consolidation of master data produced a single version of the truth for data consistency, improved agility and global operations. With faster, real-time business data analytics, it was possible to respond to the dynamic needs of their customers.
Streamlining Retail Operations for a Leading Tire and Wheel Retailer
Our client is a leading tire and wheel retailer in the U.S. with more than 900 company-operated stores and earns a spot as the largest independent retailer serving more than 40 million customers. Established in 1960, they operate across nearly 30 states and distribute tires to world’s leading brands like Goodyear, Michelin and Uniroyal. Their wide range of tires suited for all-season and all-terrain conditions make it the most sought-after brand all over the world. The company generates nearly 4 billion dollars as revenue annually.
Improve Transparency in Retail Operations
For businesses, small and large, it is of utmost importance to straddle the line between the right amount of stock it has to order and when to order it. The lack of a robust platform for collaboration among the growing number of business units of our client led to numerous inaccuracies and inefficiency in inventory management. They found it a gruelling task to transfer, track goods and maintain optimum inventory levels. This, in turn, had taken a big toll on operational efficiency, customer satisfaction and profit.
Additionally the client needed to:
- Optimize warehouse operations and enable transparent, efficient procurement and inventory management
- Ensure a smooth stock transfer in handheld mobile inventory management devices using stock transfer order
- Pare down annual operating cost without compromising on quality
- Eliminate burdensome, time consuming and error prone manual inventory accounting
- Place collective orders and automate goods movement between manufacturing levels through handheld mobile inventory management devices
The Retail Landscape Transformation
We set up a scalable and agile system to support business expansion with the implementation and management of an SAP system landscape including ECC, BI and Solution Manager. The implementation of SAP MIM solution in backend system, mobile devices and desktop helped to synchronise data across merchandising and warehousing systems, which in turn streamlined inventory management for our client. We deployed SAP solutions for better availability, security and flexibility for business-critical operations across different time zones. We effectively employed SAP in all business functions such as strategic planning, CRM, SCM, logistics and sales to minimize the costs of operations and reduce TCO.
Remodelling Retail Operations Through a Digital Makeover
- Developed 145 objects of varied complexities in RICEF, BI, Desktop and the Handheld MIM
- Configured mobile devices, store functionalities, business functions and movement types in the MIM module
- Enhanced UI controls on handheld MIM screen for better user experience
- Enhanced the standard handheld screen to capture Stock Transfer Order details for goods issue
- Enhanced Goods Movement screen to include material document posting to respective movement types
- Developed the custom Return to Vendor, Send to Warehouse and scrap processes for better merchandise and inventory management
- Integrated an instant notification alert setup to enable nonconformities reporting during goods scanning process
“The keys to brand success are self-definition, transparency, authenticity and accountability.” --- Simon Mainwaring
The MIM system enabled access to all store functions on a user-friendly, intuitive interface. The customer could gain better back-office control and point-of-sale effectiveness, in accordance with retail best practices. A goods movement system with reference to STO orders reduced error-prone manual data processing and enabled real-time inventory tracking for our customer.
With access to detailed information regarding customer vehicle at fingertips, the client could act proactively to respond better to dynamic customer demands. We helped them integrate functionality to analyse complex business scenarios such as bonuses earned and receivables based on agreements and vendors. By helping them track transaction history, the client could maintain safe stocking level. In short, our customer could witness reduced annual operation cost without compromising on quality and reliability of IT teams.