Retailers today have to thrive in an uber-competitive space, selling to customers who are more demanding and tech-savvy than ever before. Customers expect rewarding and consistent experiences across all platforms – at home, on the fly or in-store and often, retailers struggle to keep up.
Are you keeping up or falling short? Are you aware of where your gaps are? Are you doing what needs to be done to improve customer experience? The Secrets of Omnichannel Excellence Webinar will help you figure you where you stand. Register to discover how to fulfill your customer’s expectations and achieve/sustain omni success.
What you will learn
- Perspectives – Customer Vs. Business Vs. Technology
- Value proposition – Customer base, Delivery speed, Extended supply chain integration
- Synchronizing the flows – Goods and Information, Digital Twin, Reporting and Telemetry
- Customer experience – UX, Channel Conversion and Data
- Persistence, Data Visibility, Communication
Enterprise Solutions Architect
Sreekumar Hariharan is an Enterprise Solutions Architect with extensive experience in supporting Supply Chains across geographies through technology and business transformation initiatives. He has a proven record of success in Multi-Channel Retailing projects involving multiple implementation, roll-out, upgrade, migration and production support projects. Passionate about driving innovation and digital transformation across Retail, Consumer and High-Tech industries, he is experienced in building Omnichannel Solutions spanning Retail Planning, Merchandise Sourcing, Marketing, and Product Development.
Tuesday, 07 August, 2018
9 am PT / 12 pm ET